Shipping Policy

Shipping Locations

1.1 We ship nationwide within Ghana and offer international shipping to select countries.

1.2 International shipping availability depends on the destination and applicable regulations.

2. Shipping Times & Processing

2.1 Orders are processed within 24 hrs after payment confirmation.

2.2 Delivery times vary depending on location:

• Local (Within Ghana): 1-2 business days.

• International: 7-21 business days (varies by country and shipping method)

2.3 Orders placed on weekends or public holidays will be processed on the next business.

day.

3. Shipping Fees

3.1 Shipping fees are calculated based on the delivery location and order weight. The final cost will be displayed at checkout.

3.2 Free shipping may be available for certain orders, promotions, or bulk purchases.

4.Delivery Attempts & Failed Deliveries

4.1 If a delivery attempt is unsuccessful, the courier may attempt re-delivery or contact the recipient for further instructions.

4.2 If a package is returned to us due to incorrect address information or failure to claim the order, the customer will be responsible for re-shipping fees.

5.Lost, Delayed, or Damaged Shipments

5.1 We are not responsible for delays caused by external factors such as customs processing, weather conditions, or courier disruptions.

5.2 If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of receiving the package with proof (photos or tracking details).

5.3 For damaged items, we may offer a replacement or refund depending on the situation.

6.International Shipping & Customs

6.1International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

6.2 Customs processing times vary by country and may affect delivery timelines.

6.3 If an international order is refused due to customs charges, we will not be responsible for refunds or return shipping costs.

7. Changes To Shipping Policies

7.1We reserve the right to update or modify this shipping policy at any time. Changes will take effect upon posting on our website.

For any inquiries about shipping, please contact us @erosandmore@gmail.com