Frequently Asked Questions

Q : What type of skincare, health and beauty products do you offer at Eros and More?

A: We produce our own skincare and beauty products using high-quality ingredients. We also source and sell premium products from different parts of the world.

Q: Are your products safe for all skin types?

A: Our products are formulated with skin-friendly ingredients, but we recommend checking the ingredient list and conducting a patch test before use, especially for sensitive skin.

Q: Do you offer organic or natural products?

A: Yes, we offer a range of organic and natural products. Look for the “organic” or “natural” label in the product description.

Q: Are your products cruelty-free?

A: We do not test our own products on animals, and we strive to source from brands that follow cruelty-free practices.

Q: How do I know if a product is authentic?

A: We source directly from manufacturers and authorized distributors to ensure product authenticity.

2. Ordering & Payments

Q: How can I place an order?

A: You can place an order through our website, social media pages, or visit our physical store .

Q: What payment methods do you accept?

A: We accept major payment methods, including mobile money, credit/debit cards, and bank transfers.

Q: Can I modify or cancel my order after placing it?

A: Orders can only be modified or canceled before they are processed for shipping. Contact our customer service team as soon as possible.

3. Shipping & Delivery

Q: Do you offer nationwide delivery?

A: Yes, we deliver across Ghana and also provide international shipping for select products.

Q: How long does delivery take?

A: Delivery within Ghana typically takes 1-2 business days, while international shipping times vary by location.

Q: How much does shipping cost?

A: Shipping costs depend on your location and will be calculated at checkout.

Q: Can I track my order?

A: Yes, we provide tracking details once your order has been shipped.

4. Returns & Exchanges

Q: Can I return or exchange a product?

A: Yes, we accept returns and exchanges within 7 days of purchase, provided the product is unused, unopened, and in its original packaging.

Q: What if I receive a damaged or wrong item?

A: Please contact us immediately with proof (photos or video), and we will arrange a replacement or refund.

Q: How long does it take to process a refund?

A: Refunds are processed within 5-7 business days after approval.

5. Product Recommendations & Skincare Advice

Q: How do I know which product is right for my skin?

A: We offer personalized skincare recommendations. Contact us via chat, email, or visit our store for expert advice.

Q: Can I mix different brands in my skincare routine?

A: Yes, but it’s best to check ingredient compatibility to avoid irritation. If unsure, consult a skincare specialist.

6. Wholesale & Partnerships

Q: Do you offer wholesale pricing?

A: Yes, we provide bulk purchase discounts. Contact us for wholesale inquiries.

Q: Can I become a distributor for your products?

A: Yes! If you’re interested in distributing our brand, please reach out for more details.